Utilities 

In an effort to protect sensitive customer information from predatory practices, the legislature passed H.B. 872, which applies to information held by a municipally owned utility (MOU) that provides water, wastewater, sewer, gas, garbage, electricity, or drainage service.

EFFECTIVE IMMEDIATELY, an MOU may NOT disclose customer information (including the customer’s address) under the Public Information Act (PIA) UNLESS the customer elects to make the information public or certain exceptions apply. Also excluded from public disclosure is information: (1) that reveals whether an account is delinquent or eligible for disconnection; and (2) collected as part of an advanced metering system. 

Utility Billing is a division of the Finance Department. It manages the City’s billing for water, wastewater, recycling, and trash service. Responsibilities include establishing new accounts, customer inquiries, and providing trash and recycling service information to new customers.
The Utility Billing Office’s regular hours of operation are Monday through Friday, from 8 AM - 5 PM.
Questions about establishing new service, disconnecting service or billing should be directed to Utility Customer Service at City Hall - 940.393.0200.

Special Notices

FOR YOUR CONVENIENCE...

You can now pay your utility bill by phone!
888-744-0584 (the Payment Group) (Se habla Español)

Monday-Friday 8:00AM to 7:00PM
Saturday 9:00AM to 2:00PM

To make a payment by phone, you will need one of the following:
Utility Account Number  OR  Utility Service Address

The City of Decatur Utility Billing Department offers auto and online bill pay.
No credit card fees! Do you have a cash/rewards card? Earn more with a recurring automatic credit card payment. 

Automatic Draft: Download and print a Bank Draft Authorization Form. Return your completed form to the City Hall via email (utilities@decaturtx.org), regular mail (PO Box 1299, Decatur, Tx 76234), or in person.  

Or you can visit our Online Bill Pay Portal.       
Download or view online payment instructions.

If logging in for the first time, please use the account and PIN information found on the top right corner of your utility bill.

Image showing where to find login info


What is authorized to be in recycle bins, and what is not authorized.

Dates to Remember

Contact Us


  1. Utilities
    201 E. Walnut St.
    Decatur, TX 76234

    Ph: 940-393-0200

    Hours


    Monday - Friday
    8 a.m. - 5 p.m.

    Utilities
  1. What is the due date for the utility bill?
  2. What utility services are offered by the City?
  3. How much is the utility deposit?
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